Privacy Policy
Upmend ("we", "our", "us") provides a managed monitoring and maintenance service for non-technical founders running AI/no-code apps in production. This policy explains what information we collect, why, and how we handle it. We try to keep it short and plain.
What we collect
- Information you give us: your name, email, company name, app URL, what platform your app is built on, and any context you share with us during onboarding or support.
- Operational data about your app: uptime metrics, integration health, plugin and dependency information, API version status, incident history. Most of this comes from third-party tools you grant us access to (UptimeRobot, your platform's admin panels, etc.).
- Account credentials: we store an email and a securely hashed password for your dashboard login (handled by Supabase Auth — we never see your password in plain text).
- Standard server logs: our hosting provider (Vercel) records basic request data such as IP address and user agent for security and reliability purposes.
Analytics and cookies
On our public marketing pages (our homepage and informational pages such as this one) we use Google Analytics 4 to understand aggregate, anonymous traffic — for example which pages people visit and roughly where visitors arrive from. Google Analytics sets cookies and processes a shortened form of your IP address on Google's infrastructure as a data processor on our behalf. See Google's Privacy Policy and the Google Analytics opt-out.
We do not run Google Analytics or any third-party tracking inside the authenticated product (your dashboard) or the admin area, and we do not use advertising or cross-site tracking cookies anywhere. You can block analytics cookies via your browser or the opt-out above without affecting the service.
Why we collect it
- To monitor your app and notify you when something is wrong
- To diagnose and fix issues on your behalf
- To communicate with you about your account, fixes, and reports
- To run our business (billing, customer support, internal records)
Who has access
Only Upmend personnel directly involved in serving your account. We do not sell your data, share it with advertisers, or use it to train AI models.
We use the following service providers to run Upmend, who process limited data on our behalf:
- Vercel — hosting
- Supabase — authentication and database
- UptimeRobot (or equivalent monitoring tools) — uptime checks
- Email provider — for sending you reset links, reports, and incident notifications
- Google Analytics — anonymous traffic analytics on our public marketing pages only
How long we keep it
We keep your account data for as long as your subscription is active. After cancellation, we keep records for up to 12 months for billing, dispute, and legal-compliance purposes, then delete them.
You can request earlier deletion at any time — see "Your rights" below.
Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Object to certain processing
Email hello@upmend.io to exercise any of these and we'll respond within 30 days.
Security
We host on Vercel and Supabase, both of which provide industry-standard security including encryption in transit and at rest. Customer dashboard data is gated by row-level security so only the logged-in customer can see their own records. We do not store sensitive credentials of your app's third-party services without explicit need; when we do, they are stored in our access-controlled internal records.
If we ever experience a data breach affecting your information, we will notify you within 72 hours.
Children
Upmend is a B2B service for adults building software businesses. We do not knowingly collect data from anyone under 18.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify customers by email at least 30 days before the change takes effect.
Contact
For any privacy questions, email hello@upmend.io.